Question 1

What is a natal chart?

Accepted Answer

A natal chart is a map of the sky at the exact moment and place you were born. It shows where the Sun, Moon and planets stood, and Moyra reads those positions to build interpretations that are specific to you rather than generic sun-sign horoscopes.

Question 2

My natal chart reading hasn’t arrived. What should I do?

Accepted Answer

Your reading is sent to the email address you shared with us. It sometimes lands in the spam folder, so please check there first. If it still isn’t there, send us the email address you used when creating your chart and we’ll look into it.

Question 3

What’s the difference between my sun sign, moon sign and rising sign?

Accepted Answer

Your sun sign reflects your core identity, your moon sign your emotional world, and your rising sign the way you meet the outside world. Most people only know their sun sign — Moyra calculates all three from your birth date, time and place.

Question 4

Do I need my exact birth time?

Accepted Answer

Your sun sign only needs the date, but your rising sign and house placements shift within minutes, so an exact birth time makes the reading far more accurate. If you don’t know it, you can still use Moyra — some sections will simply be less precise.

Question 5

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel whenever you like and you’ll keep access to everything you’ve paid for until the end of the current billing period — cancelling doesn’t cut you off immediately.

Question 6

Does my subscription renew automatically?

Accepted Answer

Yes. Unless you cancel before the period ends, your subscription renews automatically for the same length as the previous period, and you’re charged at the same interval.

Question 7

Where do I cancel — in the app or on the web?

Accepted Answer

It depends on where you subscribed. Purchases made in the app are managed through the App Store or Google Play; web purchases are managed through Zotlo or PayPal. Manage Subscriptions in the footer walks you through each one.

Question 8

Why is the price different from what my friend pays?

Accepted Answer

Prices are set per country, and the amount you see follows the country selected in your account settings. If you change that country, the price shown to you can change too.

Question 9

I’m not receiving any emails from Moyra.

Accepted Answer

Check your spam and promotions folders first, since automated emails often land there. If they’re not in either, get in touch and we’ll confirm which address is registered to your account.

Question 10

How do I delete my account?

Accepted Answer

You can request deletion from the Delete Account page linked in the footer. Deleting your account removes your data — cancel any active subscription separately first, as deletion on its own doesn’t stop billing.

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